- I don't have a user manual. Where can I find one?
All instructions are available to download or print under "Support/Manuals and Downloads". If you don't know which boiler model you have, look at the pictures under "Support".
- As a private individual, can I service or buy products from Alde?
No, unfortunately not. Alde is a manufacturing company and only sells to manufacturers and dealers. Please contact our talented dealers, who are trained and know our products.
Questions on the glycol in the heating system
- How much glycol should there be in the expansion tank?
When the liquid is cold, the level in a system of normal size should be about 1 cm above MIN. The bigger the heating system, the more the liquid expands and so the level should be lower when the system is cold.
- What type of glycol should I use in my heating system?
Alde recommends a glycol of quality G12++ or G13. Our range includes a ready-mixed Premium Long Life Glycol suitable for Alde heating systems.
If you're unable to get hold of the above, you should use a 50:50 mix of ethylene glycol and water. Ethylene glycol (AKA monoethylene glycol, MEG and ethanediol) is an anti-freeze that's also used in car engines and is available from petrol stations, garages and car accessory stores in concentrated form or ready-mixed.
Do not mix anti-freeze containing silicates with anti-freeze containing non-silicate-treated OAT. When diluting concentrated glycol, make sure the water is clean and fresh, and ideally use distilled water. Anti-freeze containing phosphates should only be mixed with distilled water.
- How often do I need to replace the glycol in my heating system?
It depends on the quality of glycol already in your heating system. Glycol is a consumable item and has to be replaced before it stops providing protection (lubrication and rustproofing). A good quality glycol (type Alde G13) will only have to be replaced every five years, while glycol of a poorer quality should be replaced every two years. So in the long run, it's worth using a good quality glycol.
- Can I use my heating system even though the freshwater in my water heater has been drained off?
Yes, you can use your heating system as normal even if the water heater is empty.
- Does it matter what kind of LPG bottle I use when camping in winter?
LPG bottles made of steel or aluminium are ideal. But you should avoid LPG bottles made of composite materials as LPG has trouble vaporising below 0 °C.
- Propane or butane - what kind of LPG should I use?
Alde recommends the use of propane throughout Northern Europe.
Propane can be used at temperatures down to -42 °C, while butane is more suited to temperatures of +5 °C and up.
- What should I bear in mind when laying up my vehicle for the winter?
First of all, drain off all the freshwater from the water heater using the drain valve on the boiler. Check to make sure that all the freshwater has been drained off. Check also that you have enough frost protection in the glycol in the heating system so that it can withstand the temperature at which the vehicle will be stored.
- Can I run my heating system at maintenance level even though the freshwater in my water heater has been drained off?
Yes, you can use your heating system as normal even if the water heater is empty.
Questions about Compact 3000 and Compact 3010
- How do I get hot water in summer without heat circulating in the system?
Set the required room temperature to well below the ambient temperature on the control panel.
The Alde Compact 3000/3010 is a combination boiler, so it heats both heating fluid and hot water at the same time. If you set the required temperature to about 5 °C below the ambient temperature on the control panel, the heating fluid won't circulate out to the convectors as the circulation pump will be stationary. THERM (green) should be activated beneath the pump operation symbol on the control panel.
- How much hot water is available?
The Alde Compact 3000/3010 has a water heater with a volume of approx. 8.5 litres of hot water at >50 °C. When the hot water is mixed with cold water (approx. 10 °C) to normal usage temperature (approx. 38 °C), this gives you around 12 litres of hot water every 30 minutes. The colder the water, the longer it takes to heat up. If a 230 V immersion heater is used to heat the heater instead of, this reduces the capacity slightly.
The "extra hot water" functions on the digital control panel for the Compact 3010 increases the water temperature to > 65 °C for 30 minutes. This means ≈ 15 litres of heated water, mixed and ready to use.
- Why am I not getting hot water, or why isn't the water very hot?
The control panel is set for constant circulation pump operation, which means that all the power is being used to run the heating system.
- Do the digital control panels work with the Compact 3000 as well?
No. Unlike the Compact 3010, the Compact 3000 has no processor-controlled electronics.
- Can I replace the control panel LCD (art. no. 3010 213) on my Compact 3010 to a touchscreen control panel?
Absolutely. All cables and equipment fit. The only thing you need is a cover frame, because the hole layouts are different.
- How does the control panel work?
The instructions for your control panel and boiler should be left in your vehicle.
If you need a bit of extra help to get started, we've produced some useful guides:
A 4-page quick start guide for the control panel LCD (3010 213). To the Swedish quick start guide >>
Computer simulator for the control panel with a mono touchscreen (3010 413). To the simulator >>
Computer simulator for the control panel with a colour touchscreen (3010 613). To the simulator >>
- How quickly should the vehicle heat up?
This varies enormously depending on the internal and external temperature, how many people are present, the design of the heating system and the vehicle's insulation. And also depending on whether you're just using the 230 V immersion heater (1, 2 or 3 kW) or just gas, or the immersion heater and gas together. This gives an output of anything from 1 kW to 8.7 kW.
Room temperature inside the vehicle normally reaches a pleasant level within one hour if you're using both gas and the immersion heater.
- How do I get the best performance out of my heating system?
Make sure you've bled the heating system (it should be filled using an Alde filler pump 1900 811). Make sure that the ventilation ducts in the furniture aren't blocked. Use maximum immersion heater and gas output while heating. Avoid taking hot water for showers, etc. until the vehicle is warm. Don't allow the temperature in the vehicle to fall below 10 °C by day/in the evening.
- Does my boiler have a 2 kW immersion heater, or a 3 kW one?
It's impossible to tell from the control panel. You have to look at the rating plate on the boiler to find out. You'll often find this between the exhaust gas connection and the plastic cover on the long side of the boiler. However, this only states the maximum output. Of course, the Alde Compact 3010 can be set to both 1 kW and 2 kW at the touch of a button if the vehicle is connected to a 230 V mains supply.
- How much current does the heating system use?
There are two functions in the Alde Compact 3010 that draw >0.1 A of current from the vehicle's 12-volt battery. The combustion fan which supplies the burner with air (≈ 0.4 A), and the circulation pump that circulates the hot glycol in the heating system (≈ 0.2 A).
So normally the heating system draws ≈ 0-0.6 A when running on LPG and ≈ 0-0.2 A with a 230 V immersion heater.
As a maximum, the boiler draws 1 A for about three seconds when starting on 12 V DC.
When using the 230 V immersion heater, it draws ≈ 4.5 A on 1 (1 kW), ≈ 9 A on 2 (2.1 kW) and ≈ 14 A on 3 (3.2 kW).
- How much LPG does the boiler use?
The burner in the boiler operates in two stages. Low heat requirement - lowest output setting (245 g/h propane) and high heat requirement - highest output setting (405 g/h propane).
The boiler is so ingeniously designed that it initially selects the immersion heaters as the primary heat source if 230 V is connected to the vehicle and if the immersion heaters are activated in the control panel. If this is not enough, the LPG burner starts automatically (if this is activated in the control panel).
Electricity is often cheapest, so this heating option is the cheapest one.
Questions about Comfort 292x
- Why does the ignition spark keep striking even though the pilot light is on?
The ignition box isn't sensing the flame, so it has to be replaced.
- Why does the pilot light go out when I release the thermostat knob on the automatic gas system?
This may be down to one of three things.
1. The thermocouple is broken and needs to be replaced. Contact an Alde service location.
2. The overheat protector, which comprises a fuse, has tripped. Contact an Alde service location.
3. The pilot burner is blocked with dirt so that the flame can't reach the thermocouple. The pilot burner has to be cleaned or replaced. Contact an Alde service location.
- Why is my boiler boiling?
The automatic gas system needs to be adjusted, or the thermostat know needs to be set or replaced. Contact an Alde service location.
The most frequently asked question of all
Where can I find instructions?
Answer: All instructions are available to download or print under "Support/Manuals and Downloads". If you don't know which boiler model you have, look at the pictures under "Support".
Be aware of the following:
To get hot water in summer without heat circulating in the system, set the required room temperature to well below the ambient temperature on the control panel.